Terms & Conditions

Effective Date: 1 January 2025

These Terms and Conditions govern your use of the services provided by AUSZ Global Pty Ltd ("AUSZ", "we", "us", "our"), including our website, mobile application and chauffeur services. By using our services, you agree to be bound by these terms.

1. Booking and Cancellation

  • All bookings are subject to vehicle and driver availability.
  • Cancellations made more than 2 hours before the scheduled pickup time are free of charge.
  • Cancellations made within 2 hours of the scheduled pickup may incur a cancellation fee.
  • No-shows will be charged the full fare.

2. Pricing

  • All prices are quoted in Australian Dollars (AUD) and include GST.
  • AUSZ operates on a fixed-pricing model — there is no surge pricing.
  • Additional charges may apply for tolls, airport fees, waiting time beyond the complimentary period, and additional stops.

3. Payment

  • Payment is processed securely via Square.
  • We accept major credit and debit cards.
  • Corporate accounts may be invoiced on agreed terms.

4. Passenger Responsibilities

  • Passengers must be at the designated pickup location at the agreed time.
  • Passengers are responsible for any damage caused to the vehicle during the journey.
  • Seatbelts must be worn by all passengers at all times.
  • Smoking, vaping and consumption of alcohol are not permitted in our vehicles.

5. Limitation of Liability

To the maximum extent permitted by law, AUSZ is not liable for any indirect, incidental or consequential damages arising from the use of our services, including missed flights, late arrivals or lost belongings. Our liability is limited to the fare paid for the relevant service.

6. Intellectual Property

All content on our website and mobile applications, including text, images, logos and software, is the property of AUSZ Global Pty Ltd and is protected by Australian and international intellectual property laws.

7. Changes to Terms

We reserve the right to update these terms at any time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

8. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

9. Contact

For questions about these terms, please contact us:

Last updated: 1 January 2025.