Privacy Policy

Effective Date: 1 January 2025

AUSZ Global Pty Ltd ("AUSZ", "we", "us", "our") is committed to protecting the privacy of our customers, drivers and website visitors. This Privacy Policy explains how we collect, use, store and share your personal information when you use our services, website and mobile applications.

1. Information We Collect

We may collect the following categories of personal information:

  • Identity information: Name, date of birth, photo identification
  • Contact information: Email address, phone number, postal address
  • Booking information: Pickup and drop-off locations, travel dates, vehicle preferences
  • Payment information: Credit/debit card details (processed securely via Square)
  • Device information: IP address, browser type, operating system, device identifiers
  • Location data: GPS data when using our mobile app (with your consent)

2. How We Use Your Information

We use your personal information to:

  • Process and manage your chauffeur bookings
  • Provide customer support and respond to enquiries
  • Process payments securely
  • Send booking confirmations, reminders and receipts
  • Improve our services and user experience
  • Comply with legal and regulatory obligations

3. Sharing Your Information

We may share your information with:

  • Our chauffeur partners (name, pickup/drop-off details, contact number)
  • Payment processors (Square) to process transactions
  • Analytics services (Google Analytics) to improve our website
  • Law enforcement or regulatory bodies where required by law

We do not sell your personal information to third parties.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. All payment transactions are encrypted and processed through PCI-compliant systems.

5. Your Rights

Under the Australian Privacy Act 1988 and applicable state legislation, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal obligations)
  • Opt out of marketing communications at any time

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings.

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

This policy was last updated on 1 January 2025. We may update this policy from time to time — changes will be posted on this page.